Terms of service

1. Acceptance of Terms

By accessing or placing an order on treasuresbyvalerie.online, you agree to be bound by these Terms of Service. If you do not agree, please refrain from using this website.

2. About Us

Treasures by Valerie is an online jewellery store offering handcrafted anti-tarnish jewellery. All products are carefully curated and dispatched directly to customers across India.

3. Products & Descriptions

  • We make every effort to display product colours, sizes, and details as accurately as possible. However, slight variations may occur due to screen settings or handcrafted nature of items.
  • All jewellery pieces are anti-tarnish treated. Longevity depends on proper care as outlined in our Care Guide.
  • We reserve the right to discontinue any product at any time without prior notice.

4. Orders & Payments

  • Orders are confirmed only upon successful payment.
  • We accept payments via Razorpay (UPI, Net Banking, Credit/Debit Cards).
  • Prices are listed in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise.
  • We reserve the right to cancel any order in case of pricing errors, stock unavailability, or suspected fraudulent activity. A full refund will be issued in such cases.

5. Shipping & Delivery

  • Orders are typically dispatched within 3–5 business days.
  • Delivery timelines vary by location and courier partner. Estimated delivery is 5–10 business days after dispatch.
  • We are not responsible for delays caused by courier partners, natural events, or incorrect addresses provided by the customer.
  • A tracking link will be shared via email/WhatsApp once your order is dispatched.

6. Returns & Refunds

  • We accept return requests within 7 days of delivery, provided the product is unused, unworn, and in its original packaging.
  • Items damaged due to misuse, improper care, or normal wear and tear are not eligible for returns.
  • Refunds (if applicable) will be processed within 7–10 business days after the returned item is received and inspected.
  • To initiate a return, contact us at [your support email] with your order number and photos of the item.

7. Exchanges

  • Exchanges are accepted for size or design issues within 7 days of delivery, subject to stock availability.
  • The customer bears the shipping cost for exchanges unless the item received was defective or incorrect.

8. Jewellery Care Disclaimer

Treasures by Valerie's products are anti-tarnish treated. To maintain quality:

  • Avoid prolonged contact with water, perfume, or sweat.
  • Store in the provided pouch when not in use.
  • Failure to follow care instructions may affect the warranty or return eligibility.

9. Intellectual Property

All content on this website — including product images, descriptions, logos, and branding — is the property of Treasures by Valerie. Unauthorised reproduction or commercial use is strictly prohibited.

10. Privacy Policy

Your personal information (name, address, contact details) is collected solely for order processing and communication purposes. We do not sell or share your data with third parties. For more details, refer to our [Privacy Policy].

11. Limitation of Liability

Treasures by Valerie shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability shall not exceed the value of the order placed.

12. Governing Law

These Terms shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts located in [your city, e.g., Mumbai / Bangalore].

13. Changes to Terms

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with a revised effective date. Continued use of the website constitutes acceptance of the revised terms.

14. Contact Us

For any queries, write to us at: 📧 [your support email] 📱 [your WhatsApp/contact number] 🌐 www.treasuresbyvalerie.online